RIGHT OF WITHDRAWAL AND REFUNDS
For the products
- MADE TO MEASURE
- CUSTOMIZED
where CUSTOMIZED means a product made specifically at the request of the buyer with personal modifications (for example name, initials, writings, images, photos) which are outside the options foreseen as variants of the product itself (for example color, shape, decoration); the right of withdrawal is NOT PROVIDED FOR, as indicated by article 59 letter C of the Consumer Code.
For all other items for sale,
as provided for by article 52 of the Consumer Code,the right of withdrawal is provided for within and no later than 14 (calendar) days from delivery of the order.
PLEASE NOTE:
IN CASE OF WITHDRAWAL THE RETURN COSTS WILL BE PAID BY THE PURCHASER!!
SHIPPING
Packages are shipped via COURIER OR POST.
From the moment of shipment the package takes 1 to 3 WORKING days depending on the delivery area.
ORDER PROCESSING TIME VARY FROM 4 TO 10 WORKING DAYS.
This is given by
- RESIN SETTING TIME
- ASSEMBLY PHASE
- TIME FOR FINISHING AND CUSTOMIZATION
- INFLOW OF REQUESTS
ITEMS WILL BE EXCHANGED ONLY IN CASE OF VISIBLE DAMAGE, A DEFECT WHICH COMPROMISES THEIR USE!!
TO MAKE A RETURN/EXCHANGE SEND AN EMAIL TO: resinartboutique@gmail.com
THE RETURN SHIPPING COST IS THE RESPONSIBILITY OF THE BUYER!
NO REFUNDS ARE GIVEN FOR CUSTOMIZED ITEMS!!